Return Policy

We want you to be completely satisfied with your purchase from Solvae.
If for any reason you are not happy, you may request a return or refund following the guidelines below.

Returns
You can request a return within 30 days of receiving your order.
Products must be unused, in original packaging, and in the same condition as received.
To start a return, contact us at support@solvae.co with your order number and reason for return.

Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method within a few business days.

Exchanges
We only replace defective or damaged items.
If you need an exchange for the same product, please email us at support@solvae.com .

Shipping Costs
Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.
Shipping fees are non-refundable.